Dawn At Your Service’s Blog

ShareO For Outlook-Not a Fan

ShareO for Outlook is a program that allows users to share and synchronize Outlook folders such as e-mail, tasks, contacts, calendars, notes, documents and files. There is a 14 days free trial period and costs about $35 per PC that uses the program.

When I first used the program during the trial period and had problems with the data not synchronizing, I should have decided right then and there to try another option. But a lot of time was spent creating folders and sending (and resending and resending) data. I blamed the issues on my lack of experience with the program. There isn’t a lot of user information posted online or in the help section that could have helped me. Fortunately, I was at least able to get online support. The ShareO Representative Don whom helped me several times was absolutely wonderful! He was patient and helped the best he could.

After a few days of e-mails not coming through, Don was able to to resolve the issue by resending the data and changing some configurations remotely. Everything seemed to be working properly so we purchased the licenses. Then again, e-mails and tasks were not synchronizing. I kept getting calendar reminders that I repetitively disabled. Mail and folders came through in duplicates and multiples and some didn’t come through at all. I would move e-mails into folders and tasks and they wouldn’t display on the other shared PC. Attachments were getting lost and some e-mails disappearing completely.

ShareO was contacted again and their first solution was to check if shared sub-folders were set under inbox sharing options and if so, disable this option and then one by one re-send the data from all folders.

That didn’t work out so the next steps were to:

  1. Open MS Outlook on the machine which has all shared folder items
  2. Click on ShareO menu > Management Panel.
  3. Select shared folder on the left side of Management Panel
  4. Click on the e-mail address of the user who is missing shared folder items
  5. Click Re-send Data… Check option ‘All’.
  6. After resending is done, please click on Send\Receive on sending machine
  7. Wait a couple of minutes and click on Send\Receive on receiving machine

Notice that there are “Do not send private or personal items”, “Do not send birthday and anniversaries” and “Do not send holiday appointments” options in ShareO > Management Panel

If that does not resolve the problem:

Perform this on all machines involved in sharing:  – Close MS Outlook – Go to Start > Run > Type %appdata% click enter > Go to 4Team folder > Rename ShareO folder to ShareO_bak – Go to My Documents – Rename ShareO folder to ShareO_bak – Start MS Outlook * You will get a pop-up warning that ShareO database cannot be found. Please do not point it to ShareO_bak folder, just accept it by clicking OK After this is done on all machines, please share the folders again.

Guess what? None of that resolved the problems either. We had to both uninstall and reinstall the progams. ShareO still didn’t work. We got our favorite ShareO representative Don back on live chat and he took remote access to both PCs, reconfigured the systems and resent the data AGAIN!

The shared inbox messages finally came through again but still in multiples at times, deletions were not applying (although they were configured to) and messages and attachments were getting lost.

The money isn’t worth the frustration. The result of losing a client’s important e-mail is priceless. There comes a time when you just have to let it go. Cut the losses and move on!

April 3, 2009 - Posted by | Business Management, Business Operations | , , ,

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